Below are some answers to some common questions we get from you.
If you can’t find what you’re looking for, please send us an email to firstname.lastname@example.org
How do I place an order?
Click on our “shop” and from there you can click on a clothing image to read more about each clothing item. Once you have decided on a product to purchase select the appropriate colour and/or size and click ‘ADD TO CART’. If you wish to continue shopping, click “continue shopping” to keep browsing and ‘ADD TO CART' any further items you would like to buy.
When you’re ready to pay for your items just click ‘Checkout’ and you will be able to review your order before providing address and payment details to finalise your order.
Do I need an account to purchase from your online store?
No you do not. You can complete a purchase as a guest customer.
If you want to save your details in our store including purchase history for returns/exchanges then click “create an account”. Fill in your details as per any purchase, and these details will be saved and you won’t have to complete them again the next time you visit.
I can’t log into my account
If you have forgotten your password, or the one you are entering is not being recognised, you can reset it by clicking on the “Reset My Password” option on the Account sign-in page and following the prompts. If you encounter any issues, please contact us on email@example.com and we can assist with resetting your password.
Can I change/cancel my order?
If you have not paid for your order you are able to add or remove any items in your cart at any time. Just click on ‘MY CART' in the top right of your monitor to review what’s currently in your bag. Here, you can add or remove any items or alter quantities.
Once you have paid but your order has not yet been posted you may still make changes if stock is available by contacting us with your order information ASAP. Please text only to 0405617292 or email to firstname.lastname@example.org.
How long will it take for my order to arrive?
For Domestic delivery, you should receive your order within 3-5 working days. If your order has not arrived within the allotted time, please contact us at email@example.com using the reference number supplied to you.
For International delivery, you should receive your order within 10 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.
A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up. If you want the delivery driver to leave your goods without a signature, please advise us in the delivery instructions on the checkout page.
Can I Layby or Hold items?
Unfortunately no. We cannot offer laybys or holds online at the present moment.
What currency do you use?
All prices are displayed in Australian dollars, including GST. For goods to be shipped internationally, prices do not include relevant overseas custom duties and/or taxes that you may incur. Please check with your local customs office for further information.
What payment methods do you accept?
Currently we only accept:
How do I know what size I am?
Have a look at our sizing chart to work out what size you are in RAHA clothing and how best to take your own measurements.
How do I update my personal details?
If you would like to update any of your personal details such as address, phone number of change your password you can log into your account at any time.
Update your details on the Customer Account Profile page then click 'SUMBIT' to save the changes. An email will also be sent to confirm the updated information.
What if the item I am looking for is no longer available online?
As a slow fashion & responsible label, once an item is shown as Sold Out online, it will not be recut/repeated and cannot be purchased any longer. If you see an item you like, we suggest you purchase quickly and don’t delay. All our items will be produced in limited numbers.
What happens if the item I receive looks different to the image online?
Can I add a message to my order?
You can send a gift to someone by using the recipient’s address for ‘postage’ and your address for ‘billing’. If you would also like to add a message, just type it in where indicated during the checkout process. Please note we do not include our prices on our swing tags.
Why is the credit voucher/gift voucher not deducting from my order?
All vouchers are subject to their terms and conditions. It may be because there is already a promotion on the item/s that the voucher cannot be used in conjunction with.
If the item/s in your cart are applicable to the voucher and it still doesn’t work, please contact us on firstname.lastname@example.org so we can assist.
Can I purchase using AfterPay?
No unfortunately we do not have this service at present.