Please read all our Terms & Conditions of Use for online trading on www.rahaclothing.com.au between RAHA CLOTHING (“RAHA CLOTHING” or “RC”) and the user of this website
RC reserve the right to withdraw or amend without liability the Services of this site without notice including availability for any period of time. RC may restrict access to some parts or all of this Website without liability and without notice. RAHA CLOTHING shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. By entering this website you agree to all our terms and conditions.
From time to time our website will require off-line time, either scheduled or unscheduled, and technical faults may occur. RAHA CLOTHING will work to the best of its resources to ensure the amount of off-line time is limited and will not be held liable for the consequences of any off-line time.
All RAHA CLOTHING designs are copyright. RAHA CLOTHING prohibits the use of its designs or images for any purpose without prior written permission from RAHA CLOTHING.
Unless otherwise indicated, all materials on this website, including the website itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by RAHA CLOTHING. Except for uses permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by www.rahaclothing.com.au. Any other use of materials on this website, including reproduction, modification, distribution or republication, without the prior express written permission of RAHA CLOTHING is strictly prohibited.
You agree that your access and use of this website is subject to these terms, all applicable laws, and is at your own risk. This website and its contents are published with honesty and good faith that all details are true, however there may exist errors, faults and inaccuracies and content may not be complete and or current. RAHA CLOTHING makes no representations or warranties of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this website, except as otherwise provided under applicable laws. Neither RAHA CLOTHING, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this website and any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information. You further agree that You will use this Website in accordance with our terms and conditions and that You will not use this Website for any unlawful purpose. You will not violate or attempt to violate the security of this Website. You will not hack into this Website, RAHA CLOTHING computer systems or the computer systems of other users of this Website. Hacking means unauthorised access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer.
You also agree to indemnify, defend and hold harmless RAHA CLOTHING, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms & Conditions of Use.
If you breach our conditions, and there appears to be a non-action taken by us, this will not constitute a waiver of our rights and we reserve our entitlement to enforce our rights. Any waiver of any provision of the Terms and Conditions of Use will be effective only if it is in writing and executed by RAHA CLOTHING.
Reproduction of part or all of the contents in any form of this Website is prohibited other than for individual use only and may not be recopied and shared with a third party. The intellectual property rights in all software and content made available to you on or through this website remain the property of RAHA CLOTHING and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) (“RAHA CLOTHING”) or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by RAHA CLOTHING and its licensors. Unless otherwise noted, all materials on this Website are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by RAHA CLOTHING or by other parties that have licensed their material to RAHA CLOTHING. RAHA CLOTHING trademarks on this site represent some of the trademarks currently owned or controlled in Australia.
You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, duplicate, copy, sell, distribute or otherwise reproduce or exploit, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. This website may contain materials produced by third parties or links to other websites. Such materials and websites are provided by third parties and are not under RAHA CLOTHING’s direct control and RAHA CLOTHING accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not they are linked to this Website). Any link to another website, and reference to third-party information, products or services linked to this website, is not, and should not be construed as, an express or implied endorsement by RAHA CLOTHING. Any questions or comments relating to such other websites should be addressed to the operator or operators of those websites.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice. You acknowledge that RAHA CLOTHING is entitled to require you to remove any link from another website to this Website which you install without obtaining RAHA CLOTHING’s prior written consent.
RAHA CLOTHING cannot guarantee that any file or program available for download and/or execution from or via this website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this website, and you release RAHA CLOTHING entirely of all responsibility for any consequences of its use. You agree to the Terms & Conditions of Use of this website. You will not commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam” or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.
FEEDBACK & COMPLAINTS
We believe in first class customer service. Please let our customer service team know if you have any complaints or comments by emailing us at firstname.lastname@example.org
These Terms of Service are to be construed in accordance with the laws of New South Wales, Australia and in the event of any dispute or claim associated with these Terms and Conditions of Use, that dispute or claim shall be subject to the exclusive jurisdiction of New South Wales, Australia.
“Agreement” means the terms and conditions that apply to the use of this Website which may be amended from time to time.
“RAHA CLOTHING” means RAHA CLOTHING (ABN 71 502 608 259) its related bodies corporate and its authorised representatives.
“Member Terms and Conditions” mean the terms and conditions set out on this page and as updated on this page from time to time.
“Online Boutique” means the shopping cart area of www.rahaclothing.com.au.
“Product” means the product that is specified on the Purchase Order as the product You wish to purchase pursuant to the Agreement.
“Purchase Order” means the online purchase order form to be completed by You in relation to Your purchase of the product.
“Technical Issues” means the technical malfunction of any telephone network, connection or lines, computer on line systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the internet or at any web site or intranet site.
“Terms and Conditions” mean the Terms and Conditions set out in this agreement and as updated on the Website from time to time.
“Website” means internet website with the URL www.rahaclothing.com.au and associated websites.
“You” means the user of the Website (and “Your” has the corresponding meaning).
The price quoted on www.rahaclothing.com.au is the price you will pay at checkout and is in Australian Dollars. RAHA CLOTHING is not responsible for incorrect pricing on external websites.
GST & TAXES
The Australian GST tax rate applies to all orders delivered within Australia.
International orders are exempt from Australian GST (10%); however they may incur taxes and duties applied by customs in the country where the order is delivered. Any duties and taxes incurred in the country of destination are the responsibility of the customer. If you require further information about your country’s taxes and duties you will need to contact your local customs office directly. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.
TERMS OF PURCHASE
By placing an order you are offering to purchase a product at the price set out in the Website and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or unforeseen circumstances. In order to contract with RAHA CLOTHING you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. RAHA CLOTHING retains the right to refuse any request made by you.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card and goods are available. All Purchase Orders placed through this Website are subject to confirmation and acceptance by RAHA CLOTHING. RAHA CLOTHING may reject Your Purchase Order, and refund any payment made by You, at any time prior to dispatch. Payment can be made by credit card or PayPal only. RAHA CLOTHING accepts Visa, MasterCard, and PayPal. You warrant that You are an authorised user of the credit card or PayPal account used to complete payment. The Purchase Order must be paid in full immediately upon entry into the Agreement. All transactions are settled in Australian Dollars (AUD). If you are ordering from outside Australia, and your bank account or credit card is held in a different currency, you can still order by credit card - your currency will automatically be converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details.
The final charge to your card is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit card provider. For this reason we are not able to take responsibility for the final amount charged to your credit card or PayPal account. This Website is protected by SSL (Secure Socket Layer) encryption. SSL is a security device which ensures that any data which you enter into a secure area of the site is encrypted during transmission over the Internet. SSL utilizes data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser. RAHA CLOTHING does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. RAHA CLOTHING does not permit the purchase of items for resale.
Customers wishing to be a stockist of RAHA CLOTHING products must contact RAHA CLOTHING directly, where they will be informed of the options available to buy higher quantities. This Website is owned and operated by RAHA CLOTHING.
PRICING AND AVAILABILITY
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors (including processing errors) may occur. If we discover an error in the price or payment of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of GST. Delivery costs if applicable will be charged in addition; such additional charges are clearly displayed and included in the Total Cost.
RAHA CLOTHING strives to keep all products up to date; however should an item you order be out of stock or no longer available, you will be informed as soon as possible and refunded to the means of purchase if any monies had been debited. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
From time to time RAHA CLOTHING has special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Voucher Code page (found after you have entered your shipping address details) and hit the “apply” button. The value of the promotion will be applied to your order automatically. Please note only one promotional code may be used per transaction. The conditions of use relating to any discount code will be specified at the time of issue.
If you have any further enquiries regarding our returns policy please email us at:
We can provide this service. RAHA CLOTHING exclusive Gift Vouchers can be used on any item on the RAHA CLOTHING website and are valid for 24 months. Gift Vouchers are not redeemable for cash. Unfortunately RAHA CLOTHING does not take responsibility for any lost or stolen Gift Vouchers. Please note only one gift voucher may be used per transaction and each Gift Voucher can only be used once. When purchasing with a Gift Voucher, you may still be required to enter your credit card details in order to verify your purchase. If your Gift Voucher is for the full amount of your order, your credit card will not be charged.
Certificates can be redeemed for merchandise only and not for cash.
Lost, stolen or destroyed certificates will not be refunded in cash or replaced.
Gift certificates are valid for 24 months from date of issue.
Another certificate will be issued for under redemption.
Gift certificates are in $AUD only
RAHA CLOTHING ships merchandise using Australia Post or other courier services depending on the cost and speed of delivery required. Australian orders are shipped using Express Post, and do not require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. International orders are sent using various courier services offering full tracking and occasionally require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels.
Any parcels returned to sender will be re-shipped at the cost of the customer, and we will not be held responsible for parcels that are redirected to a local post office for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details. Orders placed on a weekend, will be processed within 48 hours. Our E-Boutique is unable to dispatch parcels over the weekend. During sale periods and times of seasonal offers, dispatch of orders and in turn delivery time may be delayed. We aim to process all orders in a timely manner, but we ask for your patience during order processing.
CURRENT SHIPPING CHARGES (INCLUSIVE OF GST).
$10.00AUD Australia-wide sent using Australia Post Express.
$25.00AUD Standard International
NOTE: INTERNATIONAL DELIVERY COSTS DO NOT INCLUDE ANY TAXES OR DUTIES
WHICH MAY BE APPLIED BY CUSTOMS AT THE DESTINATION COUNTRY AND ANY DUTIES OR TAXES INCURRED ARE THE RESPONSIBILITY OF THE DELIVERY RECIPIENT.
Orders will be delivered between Monday - Friday 9am - 5pm, please note deliveries are not made on weekends. Orders are subject to availability.
Australian Orders: please allow 1-3 days.
International Orders: please allow between 3-15 days for delivery.
During busy SALE periods we will do everything we can to dispatch your order so that it is received within 5-7 working days, however orders may be delayed due to very high volume of orders.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please email us at email@example.com so that we may assist you.
RAHA CLOTHING prides itself on delivering exceptional quality in product and service.
Either love it or return it, it’s that simple. If something isn’t right we are happy to offer an exchange for an alternate size and colour (if stock is available), a return and or a refund from our e-Boutique, although please note there is no exchange or refunds on sale items. We do not provide credit notes. All shipping charges are the responsibility of the customer. Please be aware returns and exchanges can take up to 15 business days to process from the time of receipt. Please send the item/s you wish to return or exchange within 14 days of purchase, with all tags and packaging and a printed order confirmation (which you would have received via email at time of purchase) to:
PO BOX 309
CHESTER HILL NSW, 2162
TERMS OF RETURN
• You must advise RAHA CLOTHING of intention to return via email at
firstname.lastname@example.org within 7 days of receipt of your package.
• There is no exchange or refunds on sale items
• The item must be in its original condition, unworn, unwashed and have the original tags still attached
• You need to include a printout of the order confirmation emailed to you at time of purchase
• All returns must be made within 14 days of order date
• Refunds will exclude any postage costs
• You are responsible for arranging any insurance on the Product.
• All shipping charges are the responsibility of the customer
• Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by RAHA CLOTHING, however, depending on which bank your account is held with please allow 14 days from the day You return the Product for Your account to be credited.
• You must return the Product to RAHA CLOTHING head office.
• On International returns You must mark on the courier company’s consignment that the package is a returned item so that the Products do not attract possible customs duties and taxes again.
• Exchanges are only possible if the item is available.
Please ensure your return parcel is securely packaged and both sender’s address and RAHA CLOTHING online return address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return parcel back by registered post.